Veterinary Client Care Assistant

Sandhole Vets is a growing, forward-thinking, and close-knit practice that places great emphasis on delivering gold-standard care for pets and outstanding service for clients. Our client care team plays a central role in upholding our reputation, and we are proud of our friendly, compassionate, and high-performing front-of-house culture.

This is a permanent part-time position working 24.63h per week.

Shifts are Tuesday - Friday 2pm-8pm and 1 in 8 Saturday's 9am - 1.30pm.

Availability for additional holiday cover is required.

The Role
We are looking for a proactive and people-focused Client Care Advisor to join our established reception team. This is a varied and rewarding role where no two days are the same. The position is ideal for someone who thrives in a fast-paced environment and genuinely enjoys client interaction and administrative responsibilities in equal measure.

Each day is split between client-facing duties at reception and focused admin work.

Key Responsibilities Include:

• Greeting all clients warmly and professionally
• Booking appointments and procedures efficiently and accurately
• Processing client queries and requests across email, phone, and face-to-face interactions
• Handling payments and maintaining accurate client records
• Processing repeat medication requests in line with protocol
• Maintaining confidentiality and professionalism at all times
• Ensuring reception and waiting areas are tidy, welcoming, and well-organised
• Working closely with the Client Care Manager and wider team to ensure an excellent client experience.

What We’re Looking For

• A confident communicator with excellent interpersonal skills
• Someone with proven customer service experience (experience in care-related fields is also valued)
• Strong organisational skills with the ability to multitask effectively
• A calm, compassionate, and solutions-focused attitude
• Someone who thrives in a team environment but can take ownership of individual responsibilities
• A positive personality with the ability to bring warmth and energy to client interactions.

What we offer

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.  

About us

Sandhole Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Sandhole Vets, Linnaeus or the role please contact our Talent Acquisition team at sofia.thackray@linnaeusgroup.co.uk

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