Healthcare Assistant

Genesis Cancer Care UK Limited
Apply online
United Kingdom

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as a Healthcare Assistant at our state-of-the-art cancer care centre located in Maidstone? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

The Role:

As a Healthcare Assistant with us, you'll play a pivotal role in providing support to the clinical teams, nursing staff, consultants and diagnostic radiographers by performing tasks that facilitate the smooth running of our services. You will undertake administrative duties required in the chemotherapy department whilst providing excellent customer care to patients and visitors as well as positively and proactively contributing to building strong and enduring relations with all stakeholders including consultants, patients, clinical and non-clinical colleagues.

This is your opportunity to make a meaningful impact and develop your career.

What You'll Do:

Chemo Administration

  • To register patients and create online files, as necessary.
  • When referrals received to ensure that the minimum dataset is sought.
  • To start the authorisation process and follow through until authorisation is obtained.
  • To chase re-authorisation when needed.
  • To book appointments for patient’s blood tests and treatments & ensure patients are aware of any changes.
  • To carry out other tasks e.g. Setting up needs assessments, sending GP letters at the beginning and end of treatment, feedback forms & questionnaires.
  • To assist the chemotherapy nurses with scanning and uploading documentation.
  • To load patients onto prescribing platform.
  • Work closely with the SACT team including regular meetings etc.
  • To work closely with consultants and secretaries to provide support for the patient pathway.

Healthcare Assistant

  • Prepare chemotherapy unit prior to treatment
  • Prepare clinic rooms prior to consultant clinics
  • Prepare specialist trolleys prior to clinics and procedures
  • Ensure general tidiness of consulting rooms and clinical areas
  • Maintain clean environment, adhering to infection control policy
  • Ensure adequate stocks are maintained, ordering stock where needed
  • Provide chaperone service when required
  • Participate in provision of care to patients as directed by nurses, radiographer or consultants
  • Assist consultants and nurses with clinical procedures
  • Supervise/assist patients with dressing as required
  • Supervise/assist patient’s mobility
  • Record temperature, pulse, respirations, blood pressure and accurately chart when required, report abnormal readings to qualified nurse or consultant
  • Obtain blood and other samples from patients and ensure their correct and safe storage and transportation to the laboratory
  • Perform simple dressings (aseptic technique), accurately record in evaluation, ensuring it is countersigned by a qualified nurse
  • Where required, provide assistance to the radiographers in the MRI and PET CT suites


  • Act as patient advocate at all times
  • Promote the centre as a provider of high-quality healthcare
  • Adhere to company standards in respect of appearance, behaviour and demeanour at all times
  • Carry out any other duties appropriate for a post of this nature
  • Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare polices and statutory legislation

What You'll Have:

Experience and skills:

  • Strong relationship building skills
  • Able to work flexibly to achieve GenesisCare business objectives and meet unpredictable demands
  • Good communication skills
  • Experience in venepuncture
  • Use of Microsoft suite of applications including Excel, Word, Outlook
  • Evidence of effective staff liaison and co-operative working
  • Evidence of an empathetic approach to patients and or customers
  • Experience in the healthcare sector
  • Experience in a customer focused environment
  • Able to demonstrate a professional approach at all times whilst under pressure
  • Smart and well presented - Confident, articulate, diplomatic and tactful
  • Able to demonstrate flexibility with work hours and cover for others
  • Previous experience in an oncology environment (desirable)
  • Prepared to travel to meetings and training courses if required

Qualifications and Knowledge:

  • NVQ level 3 in Health & Social Care
  • Have a level of understanding of customer care
  • Have an awareness of UK health environment
  • Have an awareness of data protection and patient confidentiality

Why Choose GenesisCare:

Discover what's in store for you when you join the GenesisCare UK team:

  • Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
  • Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
  • Access our world-class radiotherapy - free to you and your immediate family, if required.
  • Secure your future with a competitive Company Contributory Pension Scheme.
  • Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
  • Enjoy hassle-free commutes with free parking at most of our centres.
  • Treat yourself with exclusive retail discounts.

Who We Are:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care  

GenesisCare is an Equal Opportunity Employer.